Informal Grievances

If you have questions, concerns, comments or complaints we want to know about them.  We care about your training and want to improve where possible. Should a student or parent believe there is cause for grievance, he/she should discuss the grievance with the person(s) involved (including: instructor, student, Student Services staff, Administrators, etc.) in an effort to resolve the grievance mutually and informally.

Formal Grievances

When attempts to resolve the grievance informally are unsuccessful, or the grievant still does not feel justified; he/she must submit a written, dated, and signed grievance within (90) days of the occurrence to the Vice-President of Administrative Services. The student will need to submit the written grievance document to the Appeals Committee for consideration.

Details and instructions for completing these processes as well as the Student Code of Conduct and the Student Grievance Policy and Procedures can be found in the MATC Student Handbook.

Request for Policy Variance

If a student desires to appeal any of the above policies or procedures they may do so by submitting a Request for Policy Variance to the Vice President of Administrative Services. The appeal will be heard by the Appeals Committee and a decision made. If the student does not agree with the committee’s decision, they have the right to a final appeal in writing to the President of the MATC.

Consumer Feedback

Students who have concerns relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection, 160 East 300 East, 2nd Floor, Salt Lake City, UT 84111, Telephone No. 801-530-6601, Toll Free in Utah at 1-800-721-SAFE or online at www.dcp.utah.gov/complaints/index.html. In addition, students involved with distance and correspondence education can file a complaint with their state’s enforcement authority.

Students who have complaints relating to the college’s quality of education or other issues appropriate for its accrediting body to consider, can file a complaint with the Council on Occupational Education at http://www.council.org/.  Copies of documents describing the college’s accreditation and state approval are available for review upon request.

Ethics Hotline

The Utah College of Applied Technology recognizes its obligation to its students, faculty, staff, and friends to maintain the highest ethical standards in its operations. To help meet this goal, UCAT has established this confidential reporting mechanism, the UCAT Ethics Hotline. Via the Hotline, you can alert us to activities that may involve criminal, unethical, or otherwise inappropriate behavior in violation of UCAT policies or the public’s trust.

We encourage your appropriate use of the Hotline. The UCAT Ethics Hotline is hosted by a private contractor, EthicsPoint. EthicsPoint will not divulge the identity of a hotline reporter without the reporter’s consent. Access the UCAT Ethics Hotline.