RETHINK YOUR EDUCATION
Technical support specialists, also called computer network support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the daily upkeep of their organization’s networks by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical support specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.
This program has been designed specifically for high school aged students. The majority of the program courses focuses on the student learning computer maintenance and troubleshooting.
The Information Technology Programs helps meet the diverse needs of students with different interests and objectives. Courses encourage practical application of knowledge through hands-on activities, to prepare students for career opportunities, continuing education, and globally-recognized certifications. With support from instructors, students who are disciplined and motivated cannot only earn industry recognized certifications, but will also acquire the hands-on skills to be confident in competing in today’s workforce.
This program is 540 hours. This is a full school year program. Students will meet Monday through Thursday for a three hour block and work off campus on Fridays in a hybrid model-either morning or afternoon. See schedule for details.
Prerequisites, locations, schedules, costs and other requirements.
- MATC Information Technology, Technical Support Program Certificate
- Additional industry certifications may include: PC Technician – CompTIA A+, Network Technician – CompTIA Network+, Security Technician – CompTIA Security +